If you need to get in touch with LinkedIn’s customer service but don’t have an account on the platform, there are still a few options available. LinkedIn does make it easier for existing users to access support, but they do provide ways for non-users to contact them as well.
Submitting an email form
The easiest way is to use LinkedIn’s general contact form, which allows you to send a message to their support team without logging in. This can be found at https://www.linkedin.com/help/linkedin/ask/TPI-P.
On this page, you can select the appropriate category for your issue from the dropdown menu provided. The available options are:
- Getting started
- Profile
- Connections
- Searching and browsing
- Messages and notifications
- Groups
- Jobs
- Salary
- Learning and news
- Mobile
- Advertising
- Pages
- Sales Navigator
- Other
Pick the one that best fits your question or issue. Then fill out your name, email address, and details of your inquiry in the provided fields. You can also attach a screenshot or file if necessary.
After submitting the form, you’ll receive a confirmation email with a case number for reference. LinkedIn aims to respond to messages sent through this form within 2 business days.
Looking up contact options for a specific product
If your issue relates to a particular LinkedIn product like Recruiter, Sales Navigator, LinkedIn Learning etc., you can find contact details specific to that product:
- Go to the LinkedIn Help Center homepage at https://www.linkedin.com/help.
- Use the search bar at the top to find the product you need support for (e.g. “Recruiter support”).
- On the product help page, look for the “Contact us” section which provides options like live chat, phone support or contact form.
- Use these product-specific contact routes to get help from representatives who can assist with queries about that particular offering.
This way you can directly get in touch with the relevant team instead of going through general customer service channels.
Using LinkedIn’s social media accounts
LinkedIn is quite active on social media, especially Twitter. While it should not be used as a substitute for proper customer service channels, you can try tweeting your issue to their Twitter handle @LinkedInHelp.
Describe your problem clearly and include any important details like specific error messages. You can also attach a screenshot for reference. Use the hashtag #LinkedInHelp in your tweet so it gets their attention.
While they don’t commit to responding to every tweet, it can be a way to make them aware of your issue publicly. If it’s something they can help resolve over Twitter itself, they’re likely to reach out and assist.
Posting on LinkedIn’s forums
The LinkedIn Help Forum at https://www.linkedin.com/help/linkedin allows you to post questions and issues that will be visible to LinkedIn’s community support team as well as other users.
Make sure to provide sufficient details – describe the problem, when it started happening, steps you’ve tried to resolve it etc. Screenshots and error messages can also help illustrate your situation better.
LinkedIn reps regularly monitor the forums and will respond to posts needing their attention. You may also get helpful advice from other community members. Do make sure to check back on your post for a response.
Looking up LinkedIn’s phone number
Though not advertised prominently, LinkedIn does have a customer service phone number that non-users can call for assistance.
The number is 888-606-1542. This routes your call to their general customer support team.
However, be aware that you may face longer wait times than LinkedIn members. Phone support options are prioritized for paying users.
But the phone number still provides a channel to reach them directly if you need urgent assistance and cannot access other options.
Submitting feedback on LinkedIn’s website
On LinkedIn’s Contact Us page at https://www.linkedin.com/help/linkedin/topics/6042/6054/contact-linkedin-support, scroll down to the “Contact options for personal assistance” section.
Here you’ll find a “Send feedback” link which leads to a form where anyone can submit reviews, suggestions or report issues they face on LinkedIn.
Fill in all the required details like your name, email address, specific feedback etc. This gets routed to the relevant teams at LinkedIn.
While not for urgent issues, it serves as an open channel to provide your input about LinkedIn’s services and recommend potential improvements.
Considering creating an account
To conclude, while the above options are available, creating a LinkedIn account unlocks additional support channels that may lead to quicker resolution in some cases.
As a registered member, you can access features like LinkedIn Help chat, submit tickets within your account, or reach out to customer service via LinkedIn Messaging.
So if possible, signing up for a free LinkedIn account can help get your issues addressed more seamlessly. But the publicly available contact methods also serve as viable options for non-users to get in touch when required.