If you are having an issue with your LinkedIn account or a LinkedIn product or service, you may want to open a support case to get assistance from LinkedIn’s customer support team. Here is a step-by-step guide on how to create a support case on LinkedIn:
Before you create a support case
Before creating a support case, first try the following troubleshooting tips:
- Make sure you have the latest version of the LinkedIn app installed on your device.
- Try logging out and back into your LinkedIn account.
- Clear your browser cookies and cache and try again.
- Try accessing LinkedIn from a different web browser or device.
If the issue persists after trying the troubleshooting steps above, you can go ahead and open a support case.
How to create a support case on LinkedIn
Follow these steps to create a support case on LinkedIn from your desktop:
- Go to https://www.linkedin.com/help/linkedin and click on “Contact us”.
- Click on “Get started” next to the relevant product or service your issue is related to (for example, if you’re having trouble with LinkedIn Learning, click on “Get started” next to LinkedIn Learning).
- You may need to log into your LinkedIn account if you aren’t already logged in.
- Choose the issue type that best describes your problem from the options.
- Fill out the support form with your name, email, issue description, and any other details requested.
- Click “Submit” once you’ve filled out all the required information in the form.
If you are on mobile:
- Open the LinkedIn app and tap on your profile picture.
- Tap on the “Settings & Privacy” option.
- Tap on “Help Center”.
- Tap on the option for “Give feedback” or “Report a problem”.
- Choose the issue type that best describes your problem.
- Fill out the support form with your name, email, issue description, and any details requested.
- Tap “Submit” once you’ve filled out all the required information.
Information to include in your support case
To help LinkedIn support troubleshoot and resolve your issue quickly, include the following details in your support case:
- Your LinkedIn username
- A clear description of the problem you are facing
- Screenshots of any error messages or unusual behavior (if applicable)
- The web browser and device you are using
- When the issue started occurring
- Steps you’ve already tried to resolve the issue
Providing as many specific details as possible will help expedite resolution of your support case.
LinkedIn support case categories
When submitting a case, you will be asked to select an issue type that best fits your problem from predefined categories. Here are some of the common LinkedIn support case categories:
- Account access: Issues signing into your account or account security problems.
- Profile: Issues editing your profile, profile visibility, removing information, etc.
- Connections: Difficulty managing your connections or network.
- Messaging: Problems with LinkedIn messaging or notifications.
- Job seeking: Issues applying to jobs or interacting with recruiters.
- Company pages: Issues managing or updating your company’s LinkedIn page.
- Advertising: Problems with LinkedIn ad campaigns.
- Sales: Issues with LinkedIn Sales products and tools.
- LinkedIn Learning: Problems playing courses or accessing Learning content.
- Groups: Issues joining or managing Groups.
- Technical issues: App crashes, page errors, or bugs.
Choose the category that best matches your specific issue when submitting a case.
LinkedIn support response times
LinkedIn aims to respond to most support cases within 48 hours. However, response times can vary based on:
- The severity and urgency of your issue.
- How much information you provide in your initial case.
- The category and complexity of your issue.
- Current support case volumes.
For fastest response times, provide detailed information upfront and select the issue category accurately.
Communicating with LinkedIn support
After submitting your case, you can communicate with the LinkedIn support rep assigned to your case via email. Some tips for effective communication:
- Respond promptly to any requests for additional information.
- Clearly summarize the issue in your replies without assumption.
- Keep communication professional and patient.
- If the rep resolves your case, confirm it is fixed and close out the ticket.
If your initial case does not get resolved, you can reply to the email thread and request your case be escalated to a supervisor. Provide details on why the initial solution did not work.
LinkedIn Premium Support
LinkedIn Premium subscribers get access to priority 24/7 phone and chat support. This provides faster response times for support cases. Premium Support is available for:
- LinkedIn Premium Business and Sales accounts
- LinkedIn Premium Career accounts
- Some Partner/Customer Managed accounts
To contact Premium Support, go to the LinkedIn Help Center and look for the options to call or chat. Make sure you are logged into your Premium account first.
Third-party app issues
If you are having issues with third-party apps leveraging the LinkedIn API and platform (like scheduler or automation tools), you will need to contact that third-party developer for support rather than LinkedIn. LinkedIn cannot provide technical support for issues stemming from third-party products.
Account suspension or termination
If your LinkedIn account has been suspended or terminated, you can appeal the decision through the LinkedIn Help Center. However, keep in mind suspensions due to violations of LinkedIn’s User Agreement are typically non-negotiable.
Providing feedback to improve support
LinkedIn appreciates any feedback you can provide on how they can improve their customer support experience. After your case is closed, you may be presented with a survey to rate your experience and provide feedback or suggestions.
You can also submit feedback and ideas for improving LinkedIn support at any time by visiting their UserVoice portal at https://linkedin.uservoice.com/.
By reporting issues promptly and providing constructive feedback, you can help LinkedIn enhance their products as well as the support experience for all users.