Sending an email to LinkedIn support can be useful for resolving issues with your account or getting help with LinkedIn features. Here are some tips on how to contact LinkedIn support via email.
Find the LinkedIn support email address
The LinkedIn support email address depends on the type of account you have. Here are the main support email addresses:
- LinkedIn free account: [email protected]
- LinkedIn premium account: [email protected]
- LinkedIn recruiting account: [email protected]
Make sure to send your email to the appropriate support address based on your LinkedIn account type. Sending it to the wrong address may delay a response.
Include key details in your email
To help LinkedIn support understand and resolve your issue faster, include the following details in your email:
- Your full name
- LinkedIn profile URL or registered email address
- A clear description of your issue or question
- Any error messages or screenshots that capture the problem
- Steps you’ve already tried to resolve the issue
Providing complete information upfront allows the LinkedIn support team to research the issue and respond back with solutions faster.
Use a clear subject line
The subject line of your email to LinkedIn should clearly summarize your issue or question. Here are some example subject lines:
- “Can’t access my account”
- “Issue with Premium subscription”
- “Unable to upload profile photo”
- “How do I contact a LinkedIn member?”
A descriptive subject line lets LinkedIn support agents categorize and prioritize your email correctly.
Be concise in your email body
When explaining your issue in the email body, try to be as concise as possible. Get straight to the point instead of including unnecessary details. Some tips:
- Stick to 2-3 paragraphs at most
- Use bullet points to explain steps taken
- Avoid overly formal or casual language
A short, focused email helps LinkedIn support grasp your issue quickly so they can start working on a solution.
Double check for typos and grammar errors
Before hitting send, reread your email to LinkedIn support for any typos, grammar errors or unclear sentences. Reading it aloud can help catch mistakes. Sending a polished email demonstrates professionalism and respect for the support agent’s time.
Be patient when awaiting a response
It may take 1-2 business days for LinkedIn support to respond to your email, depending on inquiry volume. Avoid sending multiple emails as that moves your request to the back of the queue. If it’s been over 2 business days, you can politely follow up.
Use the right email address when following up
If you need to follow up on your request, respond directly to the support agent’s email address instead of the general support address. This allows the agent to easily locate your original inquiry details.
Following up is appropriate if it’s been over 2 business days without a response. But make sure to be patient and polite in your follow-up language.
Troubleshoot basic issues yourself first
Before emailing LinkedIn support, see if you can resolve basic issues yourself through LinkedIn’s help center resources. Some common troubleshooting topics:
Issue | Self Troubleshooting Steps |
---|---|
Forgotten password | Use “Forgot password” link to reset it |
Profile photo upload issue | Ensure photo is under 8MB and a supported file type |
Connections not receiving invites | Confirm connections list is not full already |
Self-troubleshooting simple issues leaves the LinkedIn team free to handle more complex problems.
Use LinkedIn Help Center resources
In addition to troubleshooting basics yourself, you can search LinkedIn’s extensive Help Center for answers before reaching out to support:
- Search help articles by keyword
- Browse popular help topics and categories
- Find answers to commonly asked questions
Often you’ll find the solution you needed without having to contact LinkedIn support.
Check LinkedIn status for known issues
Before emailing about a problem, check the LinkedIn status page at https://www.linkedin.com/help/linkedin. This page lets you see if there are any ongoing platform issues affecting all users.
If there is a current outage or incident, wait until it’s resolved instead of contacting support. They are likely already flooded with reports about known issues.
Understand what support can and can’t do
LinkedIn support can provide assistance with most issues impacting your use of LinkedIn. However, there are some things they cannot do for legal or privacy reasons, such as:
- Giving out someone else’s private data
- Deleting or modifying another member’s content
- Approving connection requests on your behalf
Knowing these limitations sets appropriate expectations when reaching out.
Avoid reaching out about ads or sponsored content
Normal LinkedIn support does not handle issues related to LinkedIn’s advertising platform, Sponsored Content. For questions about ads or Sponsored Content, you need to contact LinkedIn Customer Service instead:
- Visit: https://www.linkedin.com/help/linkedin/answer/469378
- Click “Contact Us” and choose Sponsored Content issue
This ensures your ads-related inquiry gets to the right team.
Use Premium support for fast responses
LinkedIn Premium members get access to priority customer support through live chat or phone. Response time is typically within minutes instead of days. Some key benefits:
- Live chat with real agents in your language
- Shorter wait times for responses
- 24/7 phone support number
Premium support is best for urgent issues. But non-Premium members can still use email support.
Try different web browsers or devices
Some LinkedIn issues may stem from your web browser or device. Before contacting support, try these troubleshooting tips:
- Clear browser cookies and cache
- Try a different web browser like Chrome or Firefox
- Use LinkedIn mobile app instead of website
- Switch to a different device like mobile, tablet or PC
Changing browsers or devices helps isolate whether an issue is occurring due to a software or hardware problem on your end.
Conclusion
Contacting LinkedIn support via email is easy once you know the right address to use, details to include, and patience required when awaiting a response. Self-troubleshooting simple issues first and utilizing Help Center resources also reduces the need to contact support. With the right approach, LinkedIn support can help resolve many troubles impacting your account and use of the platform.