LinkedIn Learning is a powerful online learning platform that allows organizations to provide training and development opportunities to their employees. As an administrator of a LinkedIn Learning account, you have the ability to manage users and oversee their learning progress. Here are some tips on effectively managing users on LinkedIn Learning.
Overview of Managing Users
The main responsibilities when managing LinkedIn Learning users include:
- Adding and removing users
- Assigning courses
- Monitoring learning progress
- Generating reports
- Configuring account settings
Having a clear process for onboarding, developing, and offboarding users will ensure you get the most value out of LinkedIn Learning. You’ll also want to establish governance policies around appropriate course assignments, consumption, and more.
Adding New Users
Adding users to your LinkedIn Learning account is simple. You can add them one-by-one or via bulk upload. Here are the steps:
- Log in to your LinkedIn Learning admin console.
- Go to the “Users” section.
- Click the “Add Users” button.
- Enter the user’s name and email address.
- Select their location and language preferences from the dropdown menus.
- Choose if they should receive a welcome email.
- Click “Add User.”
For bulk user uploads, you can use the template provided in the admin console to add all user details. This is handy for adding multiple new hires or transferring existing employees to LinkedIn Learning.
Removing Users
Over time, you’ll need to remove users from LinkedIn Learning. This can occur when an employee leaves the company or transitions to a new role. To remove a user:
- Go to the “Users” section.
- Check the box next to the user(s) you want to remove.
- Select “Remove” from the Actions dropdown menu.
- Confirm that you want to remove the user(s).
The user license will be released and available to assign to someone else. All of the user’s historical learning data will still be accessible in your account analytics.
Assigning Content
One of the most important responsibilities is assigning relevant content to users. You can curate a personalized learning path for each individual based on their goals, experience level, and interests.
Methods for Assigning Content
- Learning paths – Curated content grouped into a specific learning path.
- Channels – Topic-focused content channels that users can follow.
- Playlists – Custom course playlists you create.
- Individual courses – Single course assignments.
- Recommendations – Suggested courses based on viewing history and profile.
- Mandatory courses – Required courses for groups of users.
You can also set up content assignments to be automatically added for new users or on a scheduled basis.
Best Practices for Content Assignments
- Assess skill gaps to assign relevant courses.
- Follow employee development programs and plans.
- Include mandatory compliance or cybersecurity courses.
- Curate catalogs or playlists by department, role, or topic.
- Leverage channels around leadership, software, and other common needs.
- Use learning paths for onboarding new hires.
- Tap into recommended courses from LinkedIn’s algorithms.
- Get input directly from employees on their interests.
- Stay on top of new and updated course content.
Monitoring Learning Progress
Once you’ve added and assigned content to users, tracking their progress is essential. Monitoring helps ensure users are consuming and completing courses. It also provides insights into additional assignments or recommendations to boost learning.
Tools for Monitoring Progress
LinkedIn Learning offers several tools to monitor what content users are engaging with:
- Course consumption – View which courses each user has started and completed.
- Learning progress – See overall progress toward course completion goals.
- Recommendations – Discover additional suggested assignments based on progress.
- Reminders – Email users who are falling behind on required courses.
- groups – Segment users into groups to analyze progress and trends.
You can also filter these tools by date range, content type, user segment, and more to zero in on key insights.
Tips for Driving Course Completion
- Set expectations for monthly or quarterly course completion goals.
- Celebrate and reward users who achieve high completion rates.
- Follow up with users who fall behind via email campaigns.
- Curate course assignments into logical series or certifications.
- Remind users of expiration dates on mandated content.
- Check back frequently across the user base for new needs.
Generating Reports
Detailed reporting provides visibility into the impact of your LinkedIn Learning program. Reports can help identify top performing users, most viewed content, engagement trends, and ROI on your training investment.
Types of LinkedIn Learning Reports
Here are some of the key reports available:
- User summary – Overview of total users, active users, new users, completed courses, and hours watched.
- Course summary – Summary of total courses, active courses, new courses, and course completions.
- Content consumption – Details on views and completions for specific courses.
- User details – Comprehensive list of activity for individual learners.
- Learning paths and channels – Engagement and completion data for assigned learning paths and channels.
- Groups – Learning activity and progress for specific user segments.
- Recommended courses – Performance of system-recommended content assignments.
You can filter these reports by date range, content type, user groups, and other parameters to analyze trends.
Best Practices for Using Reports
- Run user summary reports monthly to spot engagement trends.
- Analyze course consumption to identify most popular content.
- Compare group reports to benchmark teams or departments.
- Review individual user details to identify top performers.
- Look for completion rate drops in required courses.
- Check recommended course performance to refine suggestions.
Account Administration
As the LinkedIn Learning administrator, you have full control over account settings and configurations. Here are some tips for account administration best practices:
- Regularly check available user licenses to shift around access.
- Control permissions and access levels for admins, managers, and users.
- Automate user imports, content assignments, and reminders.
- Turn on Single Sign-On (SSO) using Google or Microsoft.
- Integrate LinkedIn Learning with your LMS or HCM system.
- Customize emails, landing pages, and training alerts.
- Set language preferences at the account, group, or user level.
Routinely checking and updating these configurations ensures a streamlined experience across your LinkedIn Learning portal.
Transitioning Former Employees
When employees leave your company, you’ll need to restrict their LinkedIn Learning access. However, you may want to give them the option to retain access to some learning history. Here are some best practices around offboarding users:
- Revoke access to company-specific and proprietary content.
- Cancel automatic course assignments and recommendations.
- Provide access to requested courses for a defined period.
- Allow read-only access to learning histories and transcripts.
- Delete usernames and passwords according to company security protocols.
- Remove former employees from all user groups and segments.
With a clear offboarding process, you can limit access to sensitive information while allowing employees to retain access to career-building courses.
Key Takeaways
Here are some key tips to recap on effectively managing users on LinkedIn Learning:
- Onboard new hires by assigning onboarding playlists and relevant courses based on their role.
- Curate targeted learning paths and channels by department, skill level, and goals.
- Leverage course recommendations and reminders to boost engagement.
- Segment users into groups to track learning metrics and completion rates.
- Analyze reports frequently to identify trends and optimize content.
- Refine account settings and permissions to streamline the learning experience.
- Offboard departing employees while allowing access to certain materials.
With the right mix of assignment curation, progress monitoring, and account administration you can ensure your LinkedIn Learning program is delivering results for your workforce and your organization.
User Segment | Total Users | Active Users | Course Completions |
---|---|---|---|
Sales | 50 | 47 | 372 |
Engineering | 125 | 119 | 945 |
Marketing | 75 | 67 | 492 |
Customer Support | 82 | 78 | 510 |
This table showcases sample user segment metrics on LinkedIn Learning. User groups allow you to track adoption and engagement for different departments. In this example, Engineering has the most users but Customer Support has achieved the highest course completion rate based on their total users. The Sales team has the biggest opportunity to drive increased adoption and learning.
Frequently Asked Questions
How do I add new users?
Adding new users is easy in the LinkedIn Learning admin console. You can add users one-by-one or via bulk upload using CSV. Just enter their name, email, location, language preference and press “Add User.” New users will receive a welcome email to access LinkedIn Learning.
Can I create user groups?
Yes, creating segments or groups of users is a great way to manage LinkedIn Learning. You can group users by department, location, role, or any criteria. This allows you to assign content, track progress, and analyze reports by these groups.
What types of content can I assign?
There are many ways to assign content in LinkedIn Learning. You can curate learning paths, follow channels, create course playlists, assign individual courses, leverage recommendations, and make courses mandatory. Mix and match these methods to build a comprehensive learning program.
How do I drive course completion rates?
To drive course completion, set expectations with users, celebrate engagement, follow up on reminders, develop series-based learning, and rotate assignments regularly. Gamification through points and badges can also boost course completion rates.
What reports should I be running?
Important reports to analyze frequently include the user summary, course summary, content consumption, user details, groups, and recommended courses. Look for trends in adoption, engagement, completion rates, and how recommendations are performing.
How do I remove former employees?
When offboarding users, revoke company-specific content, cancel assignments, provide limited access per request, and delete credentials. Have a clear process to limit access while allowing employees to retain career-building courses.
Conclusion
Managing users on LinkedIn Learning requires ongoing attention to drive program success. Thoughtfully onboarding learners, assigning personalized content, monitoring progress, generating analytics, and properly offboarding contributes to maximum impact and ROI.
Leverage LinkedIn Learning’s robust admin tools to segment users, automate workflows, and customize the experience. Analyze data frequently to identify opportunities for improvement. With the right mix of curation, motivation, and governance you can transform your workforce through the power of learning.