Getting support from LinkedIn can be a frustrating experience for many users. Unlike most other major social media platforms and apps, LinkedIn does not make it easy to directly contact their customer support. There is no obvious “contact us” link on their website or in their app. So how can you get in touch with LinkedIn to get help? The short answer is that there is no direct email address for LinkedIn support. However, there are a few different options to submit support tickets and inquiries.
Methods to Contact LinkedIn Support
Use the LinkedIn Help Center
The main way to contact LinkedIn is through their Help Center. Here you can browse help articles or use the search bar to find answers to common questions. If you cannot find the information you need in the Help Center, there is a “Contact Us” link at the bottom of the page. When you click this link, you will be asked to select the issue you need help with from a drop-down menu. After making your selection, you will be brought to a page to fill out a support ticket.
You will need to fill in information like your name, email, LinkedIn account details, and a description of your issue or question. LinkedIn states they will respond to support tickets within 5 business days. However, many users report much longer wait times of weeks or sometimes over a month to get a response.
Use the LinkedIn App
If you are trying to get support regarding your LinkedIn mobile app, there is a way to contact LinkedIn support directly within the app itself. Open the LinkedIn app and tap on your profile picture at the top of the feed. This will open up your account page. At the bottom of the page there is an option to “Get support.” Tap this and you will be brought to the Help Center within the app. Here you can again browse help articles or use the search bar.
If you cannot find the answer you need, at the bottom of the page is an option to “Message us.” When you tap this, it will open up a messaging window where you can describe your issue and add any screenshots that may help explain the problem. These in-app messages will go directly to LinkedIn’s customer support team. According to user reports, response times tend to be faster going through in-app support compared to the website support tickets.
Use LinkedIn’s Direct Messages on Twitter
LinkedIn can also be contacted by direct message through their Twitter account. Send a DM to @LinkedInHelp explaining your issue. While they do seem to respond to some support inquiries through this method, response times are inconsistent. Some users report quick replies while others never heard back. So contacting through Twitter does not appear to be the most reliable option.
Tips for Contacting LinkedIn Support
Here are some tips to improve your chances of getting a timely response when contacting LinkedIn customer support:
- Be as detailed as possible when describing your issue. Provide specific examples and steps to reproduce any error messages.
- Include screenshots to help illustrate the problem.
- Only contact them about one issue per ticket. Don’t include multiple questions or problems.
- Double check the Help Center for an answer before submitting a ticket.
- Be patient but persistent if you don’t get an initial response. Try sending a polite follow-up message after a week.
Why Doesn’t LinkedIn Have Direct Email Support?
With over 740 million members, LinkedIn receives an extremely high volume of support inquiries. To handle this workflow, they utilize automated systems like Help Center articles and rely on users submitting support tickets through their website. This allows them to process and prioritize requests in bulk.
However, for users who are accustomed to being able to directly email companies for help, LinkedIn’s system can feel convoluted and impersonal.
So why hasn’t LinkedIn set up direct email addresses for their support team? There are a few potential reasons:
- Scaling – Email simply may not be practical for the size of their userbase. Prioritizing and responding to individual emails would be much harder at scale.
- Routing – Without tickets, it would be challenging to route inquiries to the right support reps. Tickets allow tagging issues by product, topic, urgency.
- Efficiency – Email responses tend to be slower and more labor intensive. LinkedIn likely prefers support systems that save on manpower.
- Spam – Public email addresses would attract a lot of spam and abuse. The ticket forms add a slight bit of friction.
- Metrics – With support tickets, LinkedIn can track things like time-to-resolution, common issues, areas for self-service improvement.
Of course, the lack of direct email support is frustrating for customers who want that human touch and 1-on-1 service from LinkedIn. But from LinkedIn’s perspective, tickets and automation allow them to optimize support workflows given their massive user base.
Third Party Services
Since getting direct support from LinkedIn can be difficult, some users turn to third party services for help. These include:
LinkedHelper
LinkedHelper is a company that specializes in LinkedIn support. Users can pay a flat monthly fee to get access to a personal account manager who will handle LinkedIn issues and requests.
Fiverr
Some freelancers and agencies on Fiverr offer LinkedIn support help, optimization services, and coaching. This can be a way to get 1-on-1 assistance for improving your LinkedIn presence and profile.
AdsAccountSupport
This service focuses specifically on getting help with LinkedIn advertising accounts. Issues like suspended ads or being wrongly flagged for ToS violations. Plans start at $500 per month.
BetterLinkedIn
Personal LinkedIn assistants can be hired on this platform starting at around $30/hour. They can provide profile optimization, content creation, messaging outreach, and general support.
Conclusion
While LinkedIn does not offer direct email support, users can submit support tickets through the LinkedIn Help Center, mobile app, or Twitter. Response times can be slow, so persistence and providing details is key. For quicker or more personalized help, third party services provide options for those willing to pay. But in most cases patience and making use of LinkedIn’s extensive Help Center resources will be your best path to getting account issues resolved.