Getting a refund from LinkedIn can be tricky, but it is possible under certain circumstances. As a premium career network, LinkedIn offers several paid services like LinkedIn Premium subscriptions, LinkedIn Learning courses, LinkedIn Sales Navigator plans, and more. While these services can provide valuable benefits for professionals and businesses, there may be times when you need or want a refund from LinkedIn.
When can I get a LinkedIn refund?
In general, LinkedIn’s refund policy is quite strict and designed to limit refunds. However, there are a few scenarios where you may be eligible for a full or partial refund for paid LinkedIn products or services:
- Within 48 hours: If you cancel within 48 hours of signing up for any paid subscription or service, LinkedIn will provide a full refund.
- Accidental or duplicate purchases: If you accidentally purchase the same product twice or are double charged, you can request a full refund of the duplicate transaction.
- Premium subscription refund: LinkedIn will refund the remaining unused portion of an annual Premium subscription if you cancel after 48 hours. For example, if you cancel after using 6 months of a 12-month subscription, you would get a 50% refund.
- Product not as described: If a LinkedIn Learning course or other paid product does not match its description or is defective, you may be eligible for a full or partial refund.
- Account hacking/unauthorized charges: You can get refunds for any unauthorized charges made without your permission by a hacker or identity thief.
How do I request a LinkedIn refund?
To get the refund process started, you’ll need to contact LinkedIn’s customer support team. Here are the steps to request a refund from LinkedIn:
- Go to your Settings page and click “Help.”
- Click “Contact Us” and select “Request a Refund.”
- Choose the product or service you want a refund for.
- Pick the reason you are requesting a refund from the dropdown menu.
- Provide additional details in the text box.
- Include your order or transaction ID number if you have it.
- Double check that your billing information is correct.
- Click “Submit” to send your refund request to LinkedIn.
You can also try contacting LinkedIn’s customer service by phone at 1-866-539-3884. However, the customer support team will likely instruct you to submit a written refund request following the steps above if you call.
How long does it take to get a LinkedIn refund?
It typically takes LinkedIn approximately 10 business days to process refund requests and issue refunds to the original payment method once approved. However, it may take up to 30 days in some cases.
Here is a general timeline of how long it takes to receive a LinkedIn refund:
Refund Step | Estimated Time |
---|---|
Submit refund request | 5 minutes |
LinkedIn review | 5-10 business days |
Refund processing | 5-15 business days |
Total Time | 10-30 business days |
You will receive an email confirmation once your refund request is approved and processed. If it has been over 30 business days and you still have not received your LinkedIn refund, follow up with customer support.
Why was my LinkedIn refund request denied?
There are a few common reasons LinkedIn may deny a refund request:
- It was submitted more than 48 hours after purchase.
- You used more than 50% of a subscription or service.
- No valid reason provided for the refund request.
- The request was for a non-refundable product.
- Suspected fraud or abuse of the refund policy.
Unfortunately, if your request does not meet the refund criteria above, there is likely little recourse you have to force LinkedIn to issue a refund. The company maintains full discretion over refund decisions.
Can I get a refund for LinkedIn Premium?
Yes, you can get a prorated refund for unused months of a LinkedIn Premium subscription if you cancel after 48 hours. To be eligible, you must cancel at least 14 days before your next billing date. LinkedIn will refund the remaining full months left on your annual subscription at the monthly rate you originally paid.
For example, if you originally paid $50 per month for an annual Premium subscription and cancel after 6 months, you would be refunded $300 for the remaining unused 6 months.
To request a refund for LinkedIn Premium:
- Click your profile image and go to your Account page.
- Under “Manage my Premium subscription,” click “Cancel Premium.”
- Follow the prompts to cancel your subscription.
- Check the box confirming you want a prorated refund.
- LinkedIn will process the Premium refund within 10-30 days.
Can I get a refund for LinkedIn Learning?
Generally, LinkedIn does not offer refunds for LinkedIn Learning course purchases unless the course is defective or there was an accidental purchase. However, they may offer courtesy refunds on a case-by-case basis if you contact their customer support team.
To request a refund for a LinkedIn Learning course:
- Go to your LinkedIn Learning library.
- Click “Help” next to the course title.
- Select “Request refund.”
- Explain why you were not satisfied with the course.
- LinkedIn will review your request and issue a refund if approved.
Keep in mind that LinkedIn Learning offers a one month free trial period, so you can preview courses risk-free before purchasing. Signing up for a free trial is a good way to evaluate LinkedIn Learning before spending money on a course.
Can I get a refund for LinkedIn Sales Navigator?
The process for requesting a refund for LinkedIn Sales Navigator is similar to Premium. You are eligible for a prorated refund for unused months if you cancel at least 14 days before your next billing date.
Here are the steps to request a Sales Navigator refund after 48 hours:
- Click your profile picture and go to your Account page.
- Under “Manage my Sales Navigator plan,” click “Cancel plan.”
- Select “Cancel and request prorated refund.”
- Check the box to confirm your refund request.
- LinkedIn will process the refund within approximately 10-30 business days.
I was hacked – can I get a refund?
If your LinkedIn account gets hacked or compromised, you should absolutely request refunds for any unauthorized payments or transactions made without your consent.
To report hacking and fraudulent charges:
- Go to the LinkedIn Help Center and search for “hacked account.”
- Follow the steps to secure your account.
- Click “Contact Us” to explain the unauthorized charges.
- Request that any unauthorized subscriptions, products, or services be canceled immediately.
- Ask LinkedIn to refund all fraudulent transactions back to your original payment method.
You may need to provide proof of the hacking attack and documentation from your bank. LinkedIn will investigate and should issue refunds for all unauthorized activity that occurred without your permission.
Can I get a refund for job ads or recruiter services?
LinkedIn offers several paid services for recruiters and hiring managers to post job listings and use tools like InMail to contact candidates. The specific refund policy may vary for these business products compared to individual subscriptions.
In general, LinkedIn does not offer refunds for job postings and InMail credits purchased by recruiters and businesses except in cases of:
- Defective or improperly functioning product.
- Purchases made without authorization.
- Clear error or discrepancy on LinkedIn’s behalf.
To request a refund for recruiter tools or business services as a LinkedIn company admin:
- Go to your LinkedIn account settings.
- Click “Help.”
- Search for “request refund” and follow the article instructions.
- Provide as much detail as possible on why you believe a refund is warranted.
It can be more challenging getting refunds approved for LinkedIn’s talent and recruiting solutions. But it may be possible if you have a valid reason and provide documentation to support your request.
Can I dispute a LinkedIn charge with my bank?
If you exhausted all options to request a refund directly through LinkedIn and were still denied, you may be able to dispute the charge with your bank or credit card company.
Here are the steps to dispute a charge:
- Contact your bank or credit card provider.
- Explain that you want to dispute a charge from LinkedIn.
- Provide the date of the transaction, amount, and reason for dispute.
- Give evidence to support your dispute such as screenshots, emails, or cancellation confirmations.
- Your bank will investigate and may issue a refund if the dispute is valid.
Disputing a credit card charge should always be a last resort. Make sure you have already tried to work it out with LinkedIn first before disputing.
Key takeaways
- LinkedIn strictly limits refunds to within 48 hours of purchase or unused portions of subscriptions.
- Contact customer support via email or phone to submit a formal refund request.
- It can take 10-30 business days to receive a refund once approved.
- Provide clear documentation if seeking a refund for unauthorized charges or hacking.
- Be persistent and escalate your request if your refund is denied unfairly.
Conclusion
While LinkedIn does not freely hand out refunds, it is possible to receive your money back in certain qualifying situations. Make sure to act quickly within 48 hours, clearly explain why you are owed a refund, and follow up diligently throughout the process. With patience and persistence, you may succeed in getting at least a partial refund back from LinkedIn.